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Customer Case Study: Pôle emploi

Elizabeth Knappen
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Self Service Password Reset provides significant cost savings with 75% reduction in passwordrelated helpdesk queries, and brings autonomy and flexibility to 50,000+ users.

At a Glance

Industry
Government

Location
France

Challenge
Introduce password self-service to 50,000+ users to relieve helpdesk traffic and save costs while enhancing security

Products and Services
NetIQ Self Service Password Reset (SSPR)

Success Highlights
• Significant cost savings with 75% reduction in password-related helpdesk queries
• Auto-synchronization between eDirectory and Active Directory
• User flexibility and autonomy • Enhanced security

Read Full Case Study here. 

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Self Service Password Reset
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