Entertainment broadcaster implements holistic, highly automated identity management with OpenText NetIQ Identity Manager for zero trust security.

For nearly three decades, DIRECTV Latin America has been at the forefront of entertainment in Latin America and the Caribbean. Every year, it beams and streams more than 100,000 hours of media content to 10 million-plus customers.

With a large and distributed user base, managing identities and access rights took a heavy toll on DIRECTV Latin America’s information security team. The company had a fairly mature identity management practice, but it had been built up in a less-than-systematic way over the years. This made it difficult to gain a truly holistic view of identities across the enterprise and left the security team reliant on time-consuming manual workarounds to provision identities and revalidate access rights.

With the business continuing to expand, it was becoming increasingly clear that DIRECTV Latin America required more robust identity management foundations. That need suddenly became all the more urgent in 2020, when the company’s senior management team unveiled a new plan for evolving to a zero trust security model.

To support its evolution to a zero trust security model capable of protecting more than 400 applications and 15,000 user identities, DIRECTV Latin America deployed a comprehensive identity governance and administration (IGA) solution based on OpenText technology.

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