We can also confirm this under IDM 4.9.0. The Build-in Helpdesk form no longer works if the client browser has limited or no Internet access.

For example, an attempt is made to reach the following URL:

<style>@import “fonts.googleapis.com/css

We have the impression that the IDM quality assurance is not sufficient here and that not even the
security requirements of large enterprise network environments are taken into account.
Not to mention the incomplete documentation on such dependencies...

Hello,

we faced the same issue. The support told me, that this is a bug and will be fixed with Designer V.10 (available mid of December according to the support)

As far what I could tell, is that this "Javascript code" - widget is not working at all. This widget is used under "custom value" / "caluclate value" and "edit json" as well.

I also agree with Bughunter with his statement regarding the quality assurance and security requirments. The customer also finds it very difficult to understand how something like this could not be found during testing.

BR

Tobias

for the time being I solved the issue by making files available locally under the required addresses with HFS tool
So far I spotted this files are required:
ace.js
mode-html.js
mode-javascript.js
mode-json.js
theme-xcode.js
worker-html.js
worker-javascript.js
worker-json.js