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NetIQ Identity Governance unable to login

Ling Ee jhia

Hi,

Today suddenly im facing issue where im unable to login with any users, with IGadmin or LDAP users unable to login. it just refreshes the IG login page.

Below is the OSP log where it unable to find any user when i login, previously is working fine but im not sure why today suddenly unable login.

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  • 0  

    Hi,

    is the OSP server on the same server as IG application? Certificates are all valid?

    If you have a look in the browser dev tools, do you see something usefull? Sometimes the catalina.<date>.log file of the IG could also be useful

    Are the OSP and IG server time in synced? (Linux Command: date) -> If the time of the two server are not in synced it could cause an issue with the OSP tokens

    BR

    Tobias

  • 0 in reply to   

    Hi TobiasR

    Yes OSP is installed together with IG server.

    OSP log doesnt really show anything.


    yes the time is sync because they are installed together in 1 server

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