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Driver is not sending mail notification

Cap Vcc 5 months ago

Hi Team ,

We have set our host name in email server options as mailrelayXXX to send out mail notification ,

drivers are taking time post executing send-email notification rule after that no errors are no mails is getting generated .

Thanks

Top Replies

Geoffrey Carman 5 months ago +1

Did you recently update IDM versions? There have been issues with Email in 4.8.7 and 4.9. The solutions have been related to an older JAR containing the email classes the newer JAR is using I think.
pborenich 4 months ago +1

Hi Vcc, as mentioned by Geoff, in case of 4.8.7. there's an engine patch available: https://www.netiq.com/documentation/identity-manager-48/releasenotes_idm487_0100_engine/data/releasenotes_idm487_0100_engine…
Cap Vcc 4 months ago in reply to pborenich +1

Hi , It worked after we applied the patch . Thanks for the help .

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0 pborenich 4 months ago

Hi Vcc,

as mentioned by Geoff, in case of 4.8.7. there's an engine patch available:

https://www.netiq.com/documentation/identity-manager-48/releasenotes_idm487_0100_engine/data/releasenotes_idm487_0100_engine.html

In case of 4.9., there is some discussion/investigation going on for 4.9

IDM 4.9 released

and a KB article in "under investgation status" (not very helpful as of yet)

https://kmviewer.saas.microfocus.com/#/OCTCR56A627092

Best regards,
Philipp
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0 Cap Vcc 4 months ago in reply to pborenich

Hi ,

It worked after we applied the patch . Thanks for the help .
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0 pborenich 4 months ago in reply to Cap Vcc

Hi Vcc,

thanks for reporting back, glad you could solve the issue.

Best regards,
Philipp
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0 pborenich 4 months ago in reply to Cap Vcc

Hi Vcc,

thanks for reporting back, glad you could solve the issue.

Best regards,
Philipp
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0 Cap Vcc 4 months ago in reply to pborenich

Hi ,

We are receiving mail from the driver now , unfortunately our user app stopped working , it was throwing the below error

Caused by: javax.mail.MessagingException: Could not connect to SMTP host: mailrelayout.volvocars.net, port: 25, response: 554
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2106) ~[javax.mail-1.5.6.jar:1.5.6]

Then we also applied the patch in user app , but still it is throwing error . Can you kindly assist here please .

Thanks .
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