Hi all, I just want to quickly mention, that there is an issue with sending emails from templates with version 4.9!

DirXML Log Event -------------------

     Driver:   \WORKFORCE\server\s05edir02_driverset\User Notification

     Channel:  Subscriber

     Status:   Error

     Message:  Code(-9195) Error in vnd.nds.stream://tree/server/driverset/User+Notification/Subscriber/sub-etp-intruder-lock#XmlData:166 : Couldn't send email: java.lang.NoSuchMethodError: 'int com.sun.mail.util.QEncoderStream.encodedLength(byte[], boolean)'

Maybe this information helps anyone out there to notice this before upgrading a productive environment and then suddenly realizing, that notifications are not working anymore
There is an SR opened already for this issue, but currently there is not really a workaround. We needed to provide a new server with 4.8.7 which now runs the driver sending the notifications...

Hello everyone,

Regarding the NoSuchMethodError, I just wrote the following KB Article:

https://portal.microfocus.com/s/article/KM000033855

Another issue that we are often seeing is a NullPointerException when trying to send an email. This is documented here:

https://portal.microfocus.com/s/article/KM000033410

Hope this helps.

To everyone monitoring the issues around emails, I just updated these two KB Articles with some new information. In summary, this is new:

 - To fix the issue with NoSuchMethodError, two libraries need to be removed from the classes directory (jakarta.mail-api and angus-mail). This seems to fix most issues we've seen so far.

 - IDM 4.9 forces authentication to be configured. Some SMTP servers ignore the attempt to use it, which explains why it works in some systems, but that is the underlying reason for the NullPointerException errors that are seen if the authentication information is missing.

 - In the next release (4.10), the option to not use authentication is planned to be re-introduced and these two libraries will be removed.

Hello Rodrigo,

thanks for this information. 

Can you provide any information on the availability of IDM 4.10, please?

We have quite a few customers still running IDM 4.8.7 using the send-email action, and so far the only way to use it with IDM 4.9 is to provide the password and user in the parameters of this action when using IDM 4.9. This leads to some changes in IDM policies, which are not needed from the perspective of the MTA .

So bottom line is, shall we wait for IDM 4.10 and skip 4.9 to avoid this redundant changes, or not?

Kind regards

Thorsten

Hello Rodrigo,

thanks for this information. 

Can you provide any information on the availability of IDM 4.10, please?

We have quite a few customers still running IDM 4.8.7 using the send-email action, and so far the only way to use it with IDM 4.9 is to provide the password and user in the parameters of this action when using IDM 4.9. This leads to some changes in IDM policies, which are not needed from the perspective of the MTA .

So bottom line is, shall we wait for IDM 4.10 and skip 4.9 to avoid this redundant changes, or not?

Kind regards

Thorsten

Hi Thorsten,

I learned last week from the product manager NetIQ products that 4.9.1 is due Q1 2025, no signs of the 4.10 release mentioned although I asked for them. I hope that Rodrigo can answer but I think product management is a better source than support.

We are very lucky in this respect all mails flow through our mail driver so only one change on one spot to make. But the vast majority of the drivers will use the send mail functionality in the policies and than you have to many changes for something not needed/not required. You could solve this by overwriting the java class and handle at that point the user and password towards the mail handler.

Best regards

Michiel Los