Preamble: [OIDP idm]
Txn: NOt-ELiOEe-exQAMKR-8lQ
Priority Level: INFO
Java: internal.osp.oidp.service.authentication.classes.PasswordAuthenticationClass.authenticatePrincipal() [164] thread=http-nio-8080-exec-7
Time: 2024-12-12T21:37:18.489+0800
Log Data: Attempting to authenticate user igadmin with provided credentials.

Preamble: [OIDP idm]
Txn: NOt-ELiOEe-exQAMKR-8lQ
Priority Level: INFO
Java: internal.osp.oidp.service.session.NIDPSession.authenticate() [1964] thread=http-nio-8080-exec-7
Time: 2024-12-12T21:37:18.547+0800
Elapsed time: 18.700 microseconds
Log Data: Authenticated user: igadmin

Preamble: [OIDP idm]
Txn: NPv40biOEe-exQAMKR-8lQ
Priority Level: INFO
Java: internal.osp.oidp.service.profile.LoginProfile.login() [394] thread=http-nio-8080-exec-4
Time: 2024-12-12T21:37:18.557+0800
Elapsed time: 8.700 microseconds
Log Data: Processing login request:

Preamble: [OIDP idm]
Txn: NPv40biOEe-exQAMKR-8lQ
Priority Level: INFO
Java: internal.osp.oidp.service.profile.authentication.ContractExecutionProfile.exec() [823] thread=http-nio-8080-exec-4
Time: 2024-12-12T21:37:18.558+0800
Log Data: Executing contract User Name/Password Login

Priority Level: INFO
Java: internal.atlaslite.jcce.ldap.jndi.JNDIConnection.close() [2503] thread=osp-common-thread-1-4
Time: 2024-12-12T21:37:19.979+0800
Log Data: Close Conn: cId: 1

osp-idm.2024-12-13.logcatalina.2024-12-13.log

Included debug logs for reference

Run the configutil.sh tool in the idgov folder.   Are you using the local file to specify your igadmin credential, or are you using OSP/LDAP as the source?  I would suggest using a local file if possible for bootstrap.   That isn't supported if you are doing a much more complicated authentication setup, but if you are just relying on OSP, then local file for bootstrap may be the way to go. 

Actually, you should look at both of the config tools, configutil.sh as well as configupdate.sh.   They both reference the bootstrap file. 

Also, there was another thread recently that has a lot of info about how that file works - you may get something out of looking through that.

--Jim

I have attached the log from the OSP, and it shows that i am using the local file for bootstrap and the igadmin is also authenticated, it is just the login page keep on looping back to itself. I'm not sure if this is the problem using Windows version, but others who are using Linux has no issue. 

Hello,

1.a) What browser are you using and what is the version?
1.b) Have you tried with a Private Browser?

2) To confirm, this set-up is currently utilizing HTTP and not HTTPS?

Sincerely,
Steven Williams
Principal Enterprise Architect
OpenText Cybersecurity

I have tried using Chrome, Edge and Firefox, and yes, i have tried with private browser with all of the browser as mentioned. This setup is just HTTP. 

Hello,

  Over the past couple of years, browsers are disabling the ability to utilize HTTP by default.    As a result  you will not be able to login when using HTTP.  Meaning you will be on the OSP login screen, provide the correct ID & Password press submit and not be forwarded into Identity Governance. You will be presented with the OSP login screen again.

Overall, it is Best Practice to be configured with HTTPS.

If you need to continue utilizing HTTP (non-secure) and your company's policies will allow for http, then search the web about how to enable HTTP utilization for your specific browser.

Sincerely,
Steven Williams
Principal Enterprise Architect
OpenText Cybersecurity