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A Couple of Issues Installing File Reporter 2.6

MigrationDeletedUser
I had two issues trying to do a clean install of 2.6 using Postgres
installed on a linux server.

Firstly, when I came to configure the database I received an error
message and the setup failed. The fix was relatively simple. It involved
editing the /opt/PostgreSQL/9.4/data/pg_hba.conf file to add an extra
line allowing connections from my server range

# "local" is for Unix domain socket connections only
local all all md5
# IPv4 local connections:
host all all 127.0.0.1/32 md5
# IPv6 local connections:
host all all ::1/128 md5
# Network Servers
host all all xx.xx.xx.xx/24 md5

After that, the configuration worked. I didn't have this issue with 2.5
when I was testing it.

My second issue was that I was unable to download a licence file. Even
though I copied and pasted the key from the 2.6 reporter area of the
Customer Service Portal, I was told it was an invalid key. I remember I
had the same issue when testing 2.5 last year not long after it was
released. I got distracted and didn't get back to testing until
recently, and I was then able to download a licence successfully. So,
some timing thing? I've sent an email to customerresolution@novell.com
and downloaded and eval licence for now.

Robert
  • 0
    On 5/5/2015 4:29 AM, Robert Shera wrote:
    > I had two issues trying to do a clean install of 2.6 using Postgres
    > installed on a linux server.
    >
    > Firstly, when I came to configure the database I received an error
    > message and the setup failed. The fix was relatively simple. It involved
    > editing the /opt/PostgreSQL/9.4/data/pg_hba.conf file to add an extra
    > line allowing connections from my server range
    >
    > # "local" is for Unix domain socket connections only
    > local all all md5
    > # IPv4 local connections:
    > host all all 127.0.0.1/32 md5
    > # IPv6 local connections:
    > host all all ::1/128 md5
    > # Network Servers
    > host all all xx.xx.xx.xx/24 md5
    >
    > After that, the configuration worked. I didn't have this issue with 2.5
    > when I was testing it.
    >
    > My second issue was that I was unable to download a licence file. Even
    > though I copied and pasted the key from the 2.6 reporter area of the
    > Customer Service Portal, I was told it was an invalid key. I remember I
    > had the same issue when testing 2.5 last year not long after it was
    > released. I got distracted and didn't get back to testing until
    > recently, and I was then able to download a licence successfully. So,
    > some timing thing? I've sent an email to customerresolution@novell.com
    > and downloaded and eval licence for now.
    >
    > Robert
    Robert,

    Would you mind emailing that Product Activation Key to
    filereporter@novell.com? We can validate it to determine whether or not
    there's an issue with it (assigned to the wrong version of NFR,
    perhaps.) Thanks.

    Were you using PostgreSQL 9.4 with NFR 2.5? Or is this a new install of
    PostgreSQL to go with NFR 2.6?

    --

    -- NFMS Support Team
  • 0
    On 5/5/2015 4:29 AM, Robert Shera wrote:
    > I had two issues trying to do a clean install of 2.6 using Postgres
    > installed on a linux server.
    >
    > Firstly, when I came to configure the database I received an error
    > message and the setup failed. The fix was relatively simple. It involved
    > editing the /opt/PostgreSQL/9.4/data/pg_hba.conf file to add an extra
    > line allowing connections from my server range
    >
    > # "local" is for Unix domain socket connections only
    > local all all md5
    > # IPv4 local connections:
    > host all all 127.0.0.1/32 md5
    > # IPv6 local connections:
    > host all all ::1/128 md5
    > # Network Servers
    > host all all xx.xx.xx.xx/24 md5
    >
    > After that, the configuration worked. I didn't have this issue with 2.5
    > when I was testing it.
    >
    > My second issue was that I was unable to download a licence file. Even
    > though I copied and pasted the key from the 2.6 reporter area of the
    > Customer Service Portal, I was told it was an invalid key. I remember I
    > had the same issue when testing 2.5 last year not long after it was
    > released. I got distracted and didn't get back to testing until
    > recently, and I was then able to download a licence successfully. So,
    > some timing thing? I've sent an email to customerresolution@novell.com
    > and downloaded and eval licence for now.
    >
    > Robert
    Robert,

    Would you mind emailing that Product Activation Key to
    filereporter@novell.com? We can validate it to determine whether or not
    there's an issue with it (assigned to the wrong version of NFR,
    perhaps.) Thanks.

    Were you using PostgreSQL 9.4 with NFR 2.5? Or is this a new install of
    PostgreSQL to go with NFR 2.6?

    --

    -- NFMS Support Team
  • 0 in reply to 
    Thanks, I'll send the code this morning.

    It was a clean install of both postgress (9.4) and FileReporter 2.6.

    Robert

    On 6/05/2015 12:00 AM, NFMS Support Team wrote:
    > On 5/5/2015 4:29 AM, Robert Shera wrote:
    >> I had two issues trying to do a clean install of 2.6 using Postgres
    >> installed on a linux server.
    >>
    >> Firstly, when I came to configure the database I received an error
    >> message and the setup failed. The fix was relatively simple. It involved
    >> editing the /opt/PostgreSQL/9.4/data/pg_hba.conf file to add an extra
    >> line allowing connections from my server range
    >>
    >> # "local" is for Unix domain socket connections only
    >> local all all md5
    >> # IPv4 local connections:
    >> host all all 127.0.0.1/32 md5
    >> # IPv6 local connections:
    >> host all all ::1/128 md5
    >> # Network Servers
    >> host all all xx.xx.xx.xx/24 md5
    >>
    >> After that, the configuration worked. I didn't have this issue with 2.5
    >> when I was testing it.
    >>
    >> My second issue was that I was unable to download a licence file. Even
    >> though I copied and pasted the key from the 2.6 reporter area of the
    >> Customer Service Portal, I was told it was an invalid key. I remember I
    >> had the same issue when testing 2.5 last year not long after it was
    >> released. I got distracted and didn't get back to testing until
    >> recently, and I was then able to download a licence successfully. So,
    >> some timing thing? I've sent an email to customerresolution@novell.com
    >> and downloaded and eval licence for now.
    >>
    >> Robert
    > Robert,
    >
    > Would you mind emailing that Product Activation Key to
    > filereporter@novell.com? We can validate it to determine whether or not
    > there's an issue with it (assigned to the wrong version of NFR,
    > perhaps.) Thanks.
    >
    > Were you using PostgreSQL 9.4 with NFR 2.5? Or is this a new install of
    > PostgreSQL to go with NFR 2.6?
    >

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