On 12/4/2014 9:16 AM, ablovatskia wrote:
>
> I have noticed in 2.5 (and the earlier 2.0.2.x versions), that scheduled
> monthly scans ("the first Mon of each month") don't start - no log even
> of an attempt to run. They would run ones after one sets them up, but do
> not repeat the following month. Is there a known issue, or how can I
> troubleshoot the scheduled tasks?
>
>
ablovatskia,

Do scans scheduled for other time intervals run automatically?

-- NFMS Support Team

On 12/4/2014 9:16 AM, ablovatskia wrote:
>
> I have noticed in 2.5 (and the earlier 2.0.2.x versions), that scheduled
> monthly scans ("the first Mon of each month") don't start - no log even
> of an attempt to run. They would run ones after one sets them up, but do
> not repeat the following month. Is there a known issue, or how can I
> troubleshoot the scheduled tasks?
>
>
ablovatskia,

Do scans scheduled for other time intervals run automatically?

-- NFMS Support Team

Seems so, the daily scans never have a problem starting. I now moved the monthly scans from "every first" to "every second" to see if they start next week.

Re-scheduling to run on "every second" Mon, Tues, Wed had mixed results. Yesterday the scans started and completed successfully, but today there was a problem with the scan and it was never re-tried, just hanging in the "Waiting for Retry 1" state:

Log:

1156 \\SERVER\MEDIA Topaz_MEDIA_FS File System Data 12/10/2014 1:00:00 AM Waiting for Retry 1 12/10/2014 3:08:00 AM (-3) A C or O.S. exception occurred and was converted to an error.

Error
12/10/2014 1:08:58 AM (-3) A C or O.S. exception occurred and was converted to an error. Scan The scheduled data scan for storage path \\SERVER\MEDIA (Scan ID 1156) was unable to complete. The following error occurred: (-3) A C or O.S. exception occurred and was converted to an error. There are 3 retry attempts remaining. The next attempt will be made in 7142 seconds.

On 12/10/2014 9:56 AM, ablovatskia wrote:
>
> Re-scheduling to run on "every second" Mon, Tues, Wed had mixed results.
> Yesterday the scans started and completed successfully, but today there
> was a problem with the scan and it was never re-tried, just hanging in
> the "Waiting for Retry 1" state:
>
> Log:
>
> 1156 \\SERVER\MEDIA Topaz_MEDIA_FS File System Data 12/10/2014 1:00:00
> AM Waiting for Retry 1 12/10/2014 3:08:00 AM (-3) A C or O.S.
> exception occurred and was converted to an error.
>
> Error
> 12/10/2014 1:08:58 AM (-3) A C or O.S. exception occurred and was
> converted to an error. Scan The scheduled data scan for storage path
> \\SERVER\MEDIA (Scan ID 1156) was unable to complete. The following
> error occurred: (-3) A C or O.S. exception occurred and was converted
> to an error. There are 3 retry attempts remaining. The next attempt will
> be made in 7142 seconds.
>
>
ablovatskia,

Was this from the Engine or Agent log? And if this is from the former,
could you post (or email, if you prefer) the error from the Agent log?
Thanks.

Engine log. Agent log has no errors at all.

I figured out what might have caused the scan retry to fail: at 12/10/2014 2:42:23 AM the NFR server rebooted after installing Windows updates, interrupting the scheduled retry at 3:08:00 AM.

On 1/15/2015 2:16 PM, ablovatskia wrote:
>
> We are still having problems with monthly scans.
>
> See my earlier post: "... the daily scans never have a problem starting.
> I now moved the monthly scans from "every first" to "every second" to
> see if they start next week."
>
> The pattern seems to be that scheduled monthly scans on a first Monday,
> Tuesday, so forth, run once after being scheduled on that Monday,
> Tuesday, ..., but do _not_ repeat a month later. If I reschedule the
> scans to the second Monday, Tuesday, ... , they will again run once, and
> not the second time a month later, and so forth.
>
> Any suggestions re: fixing this issue?
>
>
ablovatskia,

Could you email your Engine logs to filereporter@novell.com? We may need
you to open a SR to look at this. Remember that if this is a bug, that
SR will be credited back to you.

-- NFMS Support Team

On 1/15/2015 2:16 PM, ablovatskia wrote:
>
> We are still having problems with monthly scans.
>
> See my earlier post: "... the daily scans never have a problem starting.
> I now moved the monthly scans from "every first" to "every second" to
> see if they start next week."
>
> The pattern seems to be that scheduled monthly scans on a first Monday,
> Tuesday, so forth, run once after being scheduled on that Monday,
> Tuesday, ..., but do _not_ repeat a month later. If I reschedule the
> scans to the second Monday, Tuesday, ... , they will again run once, and
> not the second time a month later, and so forth.
>
> Any suggestions re: fixing this issue?
>
>
ablovatskia,

Could you please email your Engine logs to filereporter@novell.com? Thanks.

-- NFMS Support Team