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File Reporter 3 - Install error

michaelkuerschn over 8 years ago

Hi File Reporter Team,

I install version 3.0 on Windows Server 2008R2 (German) and get an error on Engine Installation: Service "Micro Focus File Reporter Scan Processor" could not be installed. Verrify that you have sufficient privileges to install system services.

I tried the installation with AD administrator rightes and with local machine administrator with the same result. (Also an start of installation file with explicit administrator rights got the same message.)

The log file show me this entries:
...
[0894:09E4][2016-08-29T13:56:02]i323: Registering package dependency provider: {325B044C-2F2C-46EC-9D8A-5590B33BC61E}, version: 3.00.146, package: MFREngine_3.0.0.msi
[0894:09E4][2016-08-29T13:56:02]i301: Applying execute package: MFREngine_3.0.0.msi, action: Install, path: C:\ProgramData\Package Cache\{325B044C-2F2C-46EC-9D8A-5590B33BC61E}v3.00.146\MFREngine-3.0.0.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" PRODUCTFOLDER="C:\Program Files\Micro Focus\SRS" PACKAGE_VERSION="3.00.134"'
[0894:09E4][2016-08-29T14:07:34]e000: Error 0x80070643: Failed to install MSI package.
[0894:09E4][2016-08-29T14:07:34]e000: Error 0x80070643: Failed to execute MSI package.
[05A0:0364][2016-08-29T14:07:34]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[05A0:0364][2016-08-29T14:07:34]i319: Applied execute package: MFREngine_3.0.0.msi, result: 0x80070643, restart: None
[05A0:0364][2016-08-29T14:07:34]e000: Error 0x80070643: Failed to execute MSI package.
...

We don't curtail the right on the Windows machine.

Do you have an idea what the problem is?

Thanks

0 michaelkuerschn over 8 years ago

Status Update: version 3.0.1 don't fix my problem. It's a pity.
Michael
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0 michaelkuerschn over 8 years ago in reply to michaelkuerschn

Do a clean installation of Windows 2k8 server in english language.

File Reporter is up and running now.
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0 MigrationDeletedUser over 8 years ago

Michaelkuerschner,

It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.

These forums are peer-to-peer, best effort, volunteer run and that if your issue
is urgent or not getting a response, you might try one of the following options:

- Visit https://www.microfocus.com/support-and-services and search the knowledgebase and/or check
all the other self support options and support programs available.
- Open a service request: https://www.microfocus.com/support
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.microfocus.com)
- You might consider hiring a local partner to assist you.
https://www.partnernetprogram.com/partnerfinder/find.html

Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.microfocus.com/faq.php

Sometimes this automatic posting will alert someone that can respond.

If this is a reply to a duplicate posting or otherwise posted in error, please
ignore and accept our apologies and rest assured we will issue a stern reprimand
to our posting bot.

Good luck!

Your Micro Focus Forums Team
http://forums.microfocus.com
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0 MigrationDeletedUser over 8 years ago

Michaelkuerschner,

It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.

These forums are peer-to-peer, best effort, volunteer run and that if your issue
is urgent or not getting a response, you might try one of the following options:

- Visit https://www.microfocus.com/support-and-services and search the knowledgebase and/or check
all the other self support options and support programs available.
- Open a service request: https://www.microfocus.com/support
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.microfocus.com)
- You might consider hiring a local partner to assist you.
https://www.partnernetprogram.com/partnerfinder/find.html

Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.microfocus.com/faq.php

Sometimes this automatic posting will alert someone that can respond.

If this is a reply to a duplicate posting or otherwise posted in error, please
ignore and accept our apologies and rest assured we will issue a stern reprimand
to our posting bot.

Good luck!

Your Micro Focus Forums Team
http://forums.microfocus.com
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Vote Up 0 Vote Down

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0 MigrationDeletedUser over 8 years ago in reply to michaelkuerschn

michaelkuerschner wrote:

>
> Do a clean installation of Windows 2k8 server in english language.
>
> File Reporter is up and running now.

Michael,
I will file a bug to see if we can't look into this problem.

Sorry for inconvenience.

Rich Lagger
Product Specialist.

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