Hi,

We have two node cluster with IG 3.7

With either node up alone, data collection works flawless.

When both nodes are up, datacollections fails... sometimes

Both nodes have their own runtime ids

com.netiq.iac.runtime.id = ig01

com.netiq.iac.runtime.id = ig02

A test on an ldap collector can work, and when tested again, it can fail.

The log appears on whatever server I am accessing via the load balancer

When it fails, I see this in the log

[FINE] 2023-12-01 17:51:41.950 [com.netiq.iac.server.common.rest.RestCallExecutor] [IG-SERVER]
GET ig.aakiamtest.dk:8443/.../test
   Credentials: iac-service:********
   Token: 2023-12-01T17:53:32.000+0100 blablabla
   Headers
      Authorization=Basic Y249Wdc2VyLG91PXVzZXJzG91PXNhLG89c3lzdGVtOmhlZkxTYXhnN0Z3cVbmtRRENu
      X-Authorization=Bearer blablabla

[FINE] 2023-12-01 17:51:41.981 [com.netiq.iac.persistence.dcs.dce.daas.DaaSService] [IG-SERVER] DaaS Service Test response code: 485
[FINE] 2023-12-01 17:51:41.981 [com.netiq.iac.persistence.dcs.dce.daas.DaaSService] [IG-SERVER] DaaS Service Test error message: Service '516d8ab3-3c46-4bc0-b674-f77d51c2a4e6' is not loaded

and

API server response{"status":200,"body":"{\"Fault\":{\"Code\":{\"Value\":\"Sender\",\"Subcode\":{\"Value\":\"DaasRequestInvalid\"}},\"Reason\":{\"Text\":\"DaaS connector returned error (485):
Service 'c46f3208-df94-4562-bcce-700034d93702' is not loaded\",\"Stack\":null}}}"}

and

[SEVERE] 2023-12-01 17:56:14.326 [com.netiq.iac.server.rest.ConnectionService] [IG-SERVER] Test Connection error: DaaS connector returned error (485): Service 'c46f3208-df94-4562-bcce-700034d9
3702' is not loaded
com.netiq.iac.persistence.spi.exception.DaaSServiceException: com.netiq.iac.common.IacException
        at com.netiq.iac.persistence.dcs.dce.daas.DaaSService.testConnection(DaaSService.java:593)
        at com.netiq.iac.persistence.service.cum.DataCollectionService.testConnection(DataCollectionService.java:245)
        at com.netiq.iac.server.rest.ConnectionService.testConnection(ConnectionService.java:95)
        at sun.reflect.GeneratedMethodAccessor2470.invoke(Unknown Source)

When it works I see A LOT more.

I can see, that the same server can log success and fail, seemingly in a random fashion.

What can be done to find out why this is happening?