Unable to start external provisioning workflow 'IAG Fulfillment'. Please check you external RBPM system for details

Hi,

I have a external workflow for fulfillment, but in call rest with parameters (default) return 0 in the totalSearch, and in the IGA return error "Unable to start external provisioning workflow 'IAG Fulfillment'. Please check you external RBPM system for details". Could you help-me pls.

my call rest

/api/provisioning/changeset/32?appSourceId=5&showCt=true&sortBy=change_request_item&inProgressOnly=true&indexFrom=0&size=100&provisioningType=EXTERNAL&addFulfillmentContext=true&fulfiller=cn%3DIAG+Fulfillment%2Ccn%3DRequestDefs%2Ccn%3DAppConfig%2Ccn%3DUserApplication%2...

return

[INFO] 2023-11-17 18:38:26.993 [com.microfocus.audit.serverlog.ServerLogAuditLogger] CEF:0|Micro Focus|Identity Governance|2022.4 - 3.7.3|2207|Query Data Item Contents|5|act=XDAS_AE_QUERY_DATA_ITEM_CONTENTS app=HTTP/1.1 art=2023-11-17T21:38:24.767Z cat=XDAS_AE_INVOKE_SERVICE cs3={"changesetId":4,"link":"/api/provisioning/changeset/4","status":"PENDING","startDate":1698349853164,"processId":"-1","totalSearch":0} cs3Label=HTTP Servlet Response cs6=i4TDcYWREe6NpQBQVoEf0Q cs6Label=AuthTrackingId destinationDnsDomain=iga.unitario.teste.bradesco.com.br destinationServiceName=com.netiq.iac.server.rest.ProvisioningRestService.getChangeset(4, 5, EXTERNAL, null, null, null, null, cn\=IAG Fulfillment,cn\=RequestDefs,cn\=AppConfig,cn\=UserApplication, change_request_item, true, 0, 100, null, true, true, HttpServletRequest) deviceFacility=13 dhost=hostiga dmac=00-50-56-81-1F-D1 dpid=58712 dpt=8443 dst=192.168.1.100 dtz=America/Sao_Paulo end=2023-11-17T21:38:26.993Z externalId=6fbfc484-e185-4fb1-9df5-d2a042aecd33 flexString1=GroupIds: [] Roles: [RT_ROLE_USER, RT_SODO, ADM, RT_CIF, RT_ACF] flexString1Label=Source User Privileges in=-1 msg=iag - IAG WF Proxy retrieved the changeset associated with the changeset id outcome=200 OK: the request has succeeded request=hostiga:8443/.../4

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    Hello

    1) The IDM Workflow Fulfillment utilizes a SOAP call from Identity Governance to the Identity Application.

    2) Make sure you have the correct information in Governance -> Configuration -> Identity Manager Connection. Make sure the Test connect works and provides back responses

    3) Go to Governance -> Fulfillment -> Configuration -> Identity Manager workflow. Search for your Workflow, select and save

    4) Go to Governance -> Fulfillment -> Application Setup and make sur the Applications are mapped to the IDM Workflow fulfillment and that the correct workflow is listed.


    After this, please review the ID Apps side to make sure the SOAP call is getting there.

    NOTE: The IDM Workflow will need to call back to ID Gov 2 times via REST. Please review the sample we provided.


    Sincerely,
    Steven Williams
    Principal Enterprise Architect
    OpenText Cybersecurity