Support

Master your upgrade with the right Support
Maybe you’re handling the upgrade on your own but want a little help. Contact our Customer Support team by chat, phone, or service requests. You can also access the ArcSight ESM documentation, support forums, patch downloads, and more.

Need some reinforcements? Our Micro Focus Premium Support plan enhances your Micro Focus Business Support with ongoing problem resolution, technical guidance, and strategic support—all from a team of named and dedicated software experts and account managers.

Or if you just need some short-term support, Micro Focus Flexible Credits give you access to upgrade resources, on-site troubleshooting, assessments, and even e-learning.

Contact our Support Representatives to find out how we can support you.

Professional Services

Leave the upgrades to Professional Services
We know you want the latest product innovations but might not want to spend time on upgrades. You might even be considering moving your solution to the Cloud or SaaS.

Our Micro Focus Solution Management Services provide a SaaS-like experience with the flexibility to run your solutions wherever you want—on-premises, public or private Cloud, or Micro Focus managed infrastructure.

Solution Management Services include a variety of options:

• Simple reactive services (break/fix)
• Operational services (administration, maintenance, monitoring)
• Release management (upgrades, patching)
• Proactive services (future planning, configuration enhancement, adoption)

Find out which Solution Management Service is right for you.

Upgrade with the specialists at the source
If you want to take one step at a time, you can involve our Professional Services specialists. They will collaborate with you to:

• Assess your environment in advance of the upgrade to ensure there are no obstacles.
• Understand and define the scope and benefits of your upgrade to current version.  
• Validate architecture, configuration, and integrations.
• Define the upgrade strategy and effort required.
• Do the upgrade for you

Beyond the planning and assessment phase, we can help you execute the upgrade procedure and manage the long-term maintenance of your environment.

Let us help you with your ArcSight upgrade. Contact us for a personalized discussion about your environment