Environment

ArcSight Platform 24.1

Fusion 1.9

Situation

ArcSight Platform installer fails with error message:

<Date> FATAL : Number of images: 49/53 . Missing images:
esm-acc-web-app:1.13.3
esm-web-app:1.5.1.2
itom-arcsight-installer-config:24.1.3-1
arcmc-web-app:3.2.3.1.1
<Date> FATAL : Silent installation failed. Refer to /opt/arcsight/kubernetes/log/silent-install/silent-install.20240902143801.log file for detail information.
Cannot run shell command. Error: exit status 1 

Cause

Installation log:

<Date> DEBUG # {"existNum":49,"allNum":53,"missImages":[{"image":"esm-acc-web-app:1.13.3","errorCode":"IMAGE_NOT_EXIST"},{"image":"esm-web-app:1.5.1.2","errorCode ":"IMAGE_NOT_EXIST"},{"image":"itom-arcsight-installer-config:24.1.3-1","errorCode":"IMAGE_NOT_EXIST"},{"image":"arcmc-web-app:3.2.3.1.1","errorCode":"IMAGE_NOT_EXIST"}],"registryImageQueryRe sults":[{"image":"esm-acc-web-app:1.13.3","queryResultType":"IMAGE_NOT_EXIST","queryResultInformation":"IMAGE_NOT_EXIST","registryImageQueryThreadStatus":"COMPLETED"},{"image":"esm-web-app:1. 5.1.2","queryResultType":"IMAGE_NOT_EXIST","queryResultInformation":"IMAGE_NOT_EXIST","registryImageQueryThreadStatus":"COMPLETED"},{"image":"itom-arcsight-installer-config:24.1.3-1","queryRe sultType":"IMAGE_NOT_EXIST","queryResultInformation":"IMAGE_NOT_EXIST","registryImageQueryThreadStatus":"COMPLETED"},{"image":"arcmc-web-app:3.2.3.1.1","queryResultType":"IMAGE_NOT_EXIST","qu eryResultInformation":"IMAGE_NOT_EXIST","registryImageQueryThreadStatus":"COMPLETED"}],"registryServiceStatus":"1000","threadInfo":{"name":"checkRegistryImages","id":"30-26dd4806-061d-4030-bd 49-eb06a6567f4d","threadStatus":"COMPLETED","message":null,"code":null,"data":null}}200
<Date> FATAL Number of images: 49/53 . Missing images:
esm-acc-web-app:1.13.3
esm-web-app:1.5.1.2
itom-arcsight-installer-config:24.1.3-1
arcmc-web-app:3.2.3.1.1 

Verifying the installation files used, the metadata file is wrong:

arcsight-platform-installer-24.1-2.zip 
esm-1.5.0-2.tar
fusion-1.9.0-2.tar
arcsight-suite-metadata-24.1.3-1.tar