Knowledge Document: ArcSight Fusion cannot login and show error "Authentication failed. Authentication exception occurred"

Caroline Oest
 
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The error message shows up when login the Fusion portal: "Authentication failed. Authentication exception occurred. Contact your admin for assistance"

Environment

OMT 23.x, 24.x
On-prems


Situation

The error message shows up when logging in to the Fusion portal:
"Authentication failed. Authentication exception occurred. Contact your admin for assistance"

See full knowledge document on support portal

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