Cybersecurity
DevOps Cloud
IT Operations Cloud
Summary
This article details a workaround when getting the message "Failed to get defined groupsError communicating to web server" on the User Management tab of a Logger
Products
ArcSight Logger
Environment
7.x Logger either Software or Appliance Form Factor.
Situation
Consider the scenario where one is getting a similar behavior as pictured in the below screenshot after trying to check the users and/or groups over the User Management tab of a Logger:
Read Full Knowledge Base Article for Resolution Steps.
URL Name
KM000016270