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The flex connector displays the Ukrainian language incorrectly in the arcsight console

Bohdan Hotsuliak

Hello.


I've tested many options from other articles on this topic, but I still haven't been able to solve this problem.

My flex connector parses events where the entire text in Ukrainian looks like this when output to the ArcSight console:

Maybe I didn't take something into account or the problem is not in the connector? Help please.

Thanks in advance.

Bohdan

  • Verified Answer

    +1

    Hello Bohdan, 

    are you sure that your events are parsed with the right encoding on Smart Connector ?

    You can configure a secondary destination to a CSV file and look at how they are been sent to ESM. If you noticed that the encoding is not correct and you need to adjust it.

    An example of how to play with the encodings on Smart Connector side is :

    ...\current\user\agent\agent.wrapper.conf with the following configurations:

    wrapper.java.additional.13=-Dfile.encoding=UTF-8
    wrapper.jvm.encoding=UTF-8
    wrapper.lang.encoding=UTF-8
    wrapper.lang.unix.encoding=UTF-8

    also adding the 

    wrapper.java.additional.XXX depends if you have any extra configurations.

    I believe that more information you can find on Smart Connector documentation and there are topics on the community portal in the past addressing similar issues.

    Best Regards, 

    Daniel

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