• State Verified Answer
  • Replies replies
    8
  • Subscribers subscribers
    25
  • Views views
    479
  • Users 0 members are here

Can someone help reclassify my webpage? (details in post)

Tarald Riise

Have a website, website was incorrectly classified by CRDF. Got in touch with CRDF, had them correct their classification. Meanwhile, 10 security vendors had piggybacked on the incorrect classification, ArcSight thread intelligence among them. Tried calling support, sending emails to arcsight-virustotal@microfocus.com and mfi-cyberresarcsightsales@opentext.com, tried using the contact forms, but haven't got a reply.

9 out of the 10 security vendors were able to receive and respond to a false positive report within 1 week, but opentext has not and it's been months.

This causes companies who integrate with us to see a huge red banner in MS Edge since Microsoft Defender SmartScreen uses data which contains the report from ArcSight Threat Intelligence.

This site has been reported as unsafe

How can I report this in a manner so that you will fix your incorrect classification of "Suspicious"?

Virustotal scan: https://www.virustotal.com/gui/url/164248c4b08e36070dfdbae6a849b4fc079a7e7501ea2015a1922f913c93d016

CRDFs reclassification decision: https://threatcenter.crdf.fr/false_positive.php?ref=20240411303024

Thanks!

Parents Reply

  • Verified Answer

    +1   in reply to 

    Hi Tarald,

    i am replying with my new/correct forum account now. Your request should have been successfully implemented and your evaluation is corrected now.

    Please let me know if you can see it has changed.

    Sorry for the delay and inconvenience that meant to you. I am trying to get better at responding more in time to those community posts.

    Have a great day,

    MS

    Sr. Product Line Manager |  ArcSight Threat Intelligence
    OpenText Cybersecurity

Children
  • 0 in reply to   

    It's changed as expected and is now green on virustotal!

    Thanks for the help Markus!

  • 0 in reply to   

    Hi ,

    One of our websites has been flagged as "Suspicious" by ArcSight Threat Intelligence, which has had a significant negative impact on our business. We urgently need assistance to address this issue. Could you please contact me at szymon.splawski[at]locon.pl so I can provide more detailed information? I am unable to share specifics here to protect our business secrets and avoid potential losses for our client.

    Thank you for your understanding and prompt attention to this matter.

    Best regards,
    Szymon

Resources

Support
Documentation
Learning Services
Partner Programs
Privacy
Compliance
Help
Company
Privacy Policy
Terms of Use
Cookies Preferences
Accessibility
Anti-Slavery Statement
Support
Contact Us
Careers
Code of Business Conduct and Ethics
The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.