Hi Tarald,

i am very sorry for the inconvenience this has caused to you. I have now reached out to my research team to look at it. Regardless what the result is, i will update you here once i got a reply from them.

Please give me over the weekend and i will revert on this,

Thanks,

MS

Hi Markus,

I very much appreciate that, thanks in advance!

- Tarald

Hi Tarald,

i am replying with my new/correct forum account now. Your request should have been successfully implemented and your evaluation is corrected now.

Please let me know if you can see it has changed.

Sorry for the delay and inconvenience that meant to you. I am trying to get better at responding more in time to those community posts.

Have a great day,

MS

It's changed as expected and is now green on virustotal!

Thanks for the help Markus!

Hi Markus Sell,

One of our websites has been flagged as "Suspicious" by ArcSight Threat Intelligence, which has had a significant negative impact on our business. We urgently need assistance to address this issue. Could you please contact me at szymon.splawski[at]locon.pl so I can provide more detailed information? I am unable to share specifics here to protect our business secrets and avoid potential losses for our client.

Thank you for your understanding and prompt attention to this matter.

Best regards,
Szymon

Hi Szymon,

thanks for reaching out! Have you triggered the VirusTotal false positive process? We need to handle it this way so that we can ensure both, WE in our source data and VirusTotal on their backend do the needful to change your evaluation.

Once you triggered the process on your end, we receive a notification from the VT process and start working on it.

In case you have triggred this during the last 1-2 days, then we likely have already received your inquiry and already work on it.

We can verify once you triggered on VT site. Just sent me a personal message with the domain in question and i can verify.

Thanks,

Markus

Hi Markus Sell,

Thank you for your response. I have sent you a direct message with the requested information as you suggested.

Best regards, Szymon

Hi Markus Sell, 

Thank you for your prompt response. I have generated the false positive report to VirusTotal, and here is the link to the current report for your reference: https://www.virustotal.com/gui/url/66c44ca286d2778d6fc7f9d3a651a4abd2fd6a61286c8a7fa206f1eb4b2067f0?nocache=1

Could you please expedite the analysis of our website? This false flagging as "Suspicious" is causing significant disruption to our business.

Thank you for your assistance.

Best regards,
Szymon Splawski