The below information shows how to engage Technical Support for Micro Focus Security Products.
- ArcSight
- Fortify
- Atalla
- Voltage
Web Portal, My Support:
https://softwaresupport.softwaregrp.com/
Phone numbers:
https://softwaresupport.softwaregrp.com/support-contact-information
Non-technical Chat:
https://softwaresupport.softwaregrp.com/web/softwaresupport/chat-language-selection
Use Phone and Chat to:
- Create a case (though it is best to use the web portal)
- Request a call from your engineer (you can also do this by marking the "contact me" checkbox in the portal)
- Engage a Manager