Now if it would only be available to download... ;)

We can not find the download files in the portal, can Microfocus tell us more about availability of the download files?

Regards

Hi,

if you are looking for binaryes then https://support.microfocus.com/downloads/swgrp.html is the link from where you can start looking. Also, as you know you need to have an account and SAID for the support since those are not free to be downloaded.

if you are related to the documentation then nice start will be here https://community.softwaregrp.com/t5/ArcSight-Product-Documentation/ct-p/productdocs

Best Regards,

Daniel

Actually I have access to several customer order numbers / SAIDs and on none of them I can find Logger version 6.70. I contacted the support and they told me 6.70 is not available.

I was able to get ArcMC 2.90 from one customer's account though... however that also needed the support's help since I couldn´t see the download option even though the customer should have access. Support fixed that somehow.

Funny sidenote: You can download 2.90 and 6.70 from the eval portal as a partner, however only the software version is available... no appliance downloads. :(

Please note you are most likely using an ADP SAID that temporarily does not show latest ArcMC and Logger in the downloads. 

ADP / Security Data Platform customers - Please contact technical support to obtain the software for Logger 6.70 and ArcMC 2.90. Smart Connectors 7.11.0 can be found on the software entitlement portal.

Support says 6.70 is not available...

I haven't tested it since I don't have a HW Logger in lab, anyhow I believe you are looking for logger-8242.enc that is available including OS updates RHEL 6/7.

If there is still an issue you could ping your preferred local presales engineer or me on petr DOT hnevkovsky AT microfocus DOT com to provide it temporarily by other means before its published on the usual portal.

Yep is true.

I was able to download only the software version.

If i want to download the apliance version of Logger or ArcMC there is a red message " Entitlement to this version requires an active support subscription. Please contact your sales representative to have your support agreement validated ".

Maybe something change in the way the the appliance model must be download .

We are still checking with our sales representative but till now nothing.

Best Regards,

Daniel

If you

• read until here and
• sucessfully managed to update to logger 6.7
• and you are
  • using ArcMC to manage your logger users and use "Default" groups
  • make changes on the logger locally to "Default" groups

Congratulations, you will run in following error on Logger 6.7:

• you will be unable to push users, which life in "Default" groups via your ArcMC
• you will be unable to make changes locally to "Default" groups (probably you should not, however just for reference)
• Error message will be
  • for ArcMC some "error 500" message
  • for local logger your error message will be "The provided data is invalid."

Yes there is a sulotion/Workaround for this

• Just remove any "." (dot) or "," (comma) from Description field of the group.

Yes this also aplies to new groups, yes the issue lives on the logger not the ArcMC.

Thanks to the ppl. that do input validation, for keeping us busy.

Enjoy & Special thanks to

   for telling me about the error before we updated to logger 6.7 and also ssoban for setting up a complete test lab to figure out why this issue is happening and figuring out the root cause together with me.

Cheers

A

New partner portal still not up?