"ADP / Security Data Platform customers - Please contact technical support to obtain the software for Logger 6.71 and ArcMC 2.91. Smart Connectors 7.12.0 can be found on the software entitlement portal."

So, will this be the new standard ? That ADP customers has to contact technical support to obtain software ??

Come on Micro Focus ! :-( 

Seems like it.

Also sadly the ArcMC 2.91 did not fix the issue introduced with 2.90 (Dashboard showing everything as green besides there should be warnings). And there is a new bug where the remote connector upgrades all finish, but you cannot click "done" and after a while you get a timeout message in ArcMC (has no effect though, it´s just annoying).

ARCMC-15091 The installation of the latest ArcMC build in a VM without the unzip and fontconfig commands was not working. This is no longer happening.

Still present in ArcMC 2.9.1.

FYI the MF proposed workaround for installing 7.11 on ArcMC appliances is to do emerg restore to upgrade containers to 64 bit.  This emerg restore was not working with ArcMC 2.90 and connector framework 7.11, and is still not working with 2.91 / 7.12 (in our shop, anyway).

<sigh>  

All,

For all ADP customers, I assure you that the new standard IS NOT to have you go to Technical Support in order to download ADP components.  The fact is that this was a temporary workaround so that we could deliver the code pieces to you faster than we would have been otherwise able to.  

ADP is considered a suite within our back office business systems.  As you know it includes Logger, ArcMC, Connectors, and Event Broker.  If any one of these components cannot ship then, for a number of reasons, the "suite" cannot ship.  Because of some of the challenges we've had with Event Broker we had decided to hold it from the January release.  Our original plan had been to have the issue resolved by March but do to some technology dependencies we had, as well as need to do a good beta test, that March date got pushed to July. 

As a result, we had a decision to make at both point and time.  Either, 1) hold all of the Logger, connector, and ArcMC fixes from January until March and then until July, OR 2) go ahead and release ArcMC, Logger, and Connectors to you, our ADP customers, through Tech Support.  Your ability to see the binaries in the portal is restrcited by your license.  Since you are entitiled to these components through ADP, if ADP cannot ship for the reason I specified, then you cannot see the updated binaries.  So while the Tech Support route has been inconveinant, and I apologize for that, it was the "best" decision in my power to make given the constraints I had.  My team and I, along with our back office personnell looked for less painful approaches but our hands were tied.  I am happy to report, that I was in a meeting today, where another option may be possible, but I can't say "it is a done deal" and won't know until next week.  

As the Dir. of PM for ArcSight, the last thing I want to do is make your life more difficult in any area.  I've spoken with many of you and one of the key themes of ArcSight is moving toward making ArcSight simplier in as many ways as we can.  I realize  that this looks like we are flying in the face of that commitment, but I assure you that we are not.  We were trying to do a good thing given bad circumstances. 

Respectfully

Mike Mychalczuk

Hi Mike,

Is support aware that these requests are going through them?  I just opened a case to get the binaries for ArcMC and Logger and they told me that I can download them myself from the Entitlements website.

As you know, the last version of ADP available through this site is ADP 6.6.

Thanks,

Carl

Thanks for the quick reply Paul.  

Customers have this same learning curve and I was able to follow the new/temporary process. 

Seems pretty straightforward to me from a Support perspective:

1- When this type of request comes in, look to see if the customer is ADP or not.

1.1- If ADP, make the binary bits available

1.2 - If not, ask the customer to download themselves from the entitlements website.

I just tried on a C6500 with 2.9.1 where the connector upgrade was failing since the release of 7.11. I just did the emergency restore of each container on that appliance directly to 7.12 and it worked.

The dashboard showing everything as green "bug" was actually fixed it seems. It just takes a while after the upgrade for it to work (possibly a few days). I tested this with two customers and it worked, even when it was still bugged directly after the upgrade.