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Extended characters are not displayed correctly in the new enrollment portal

jlrodriguez

We enabled the new enrollment portal (new GUI) on the latest version of Advanced Authentication.

We have found that if you enable the "Use custom messages" option in the "Web Authentication" policy, all extended characters of any language are lost.

For instance, on the login page, after you enter the user name, you are presented the password dialog, here appears as "Contraseña LDAP" instead of "Contraseña LDAP".

We have tried it in several installations and different versions and the same thing always happens.
I don't know if anyone has encountered this before, but it seems to me a very serious bug that puts all installations in non-English speaking clients at risk.

Regards

José Luis

  • 0  

    Hello Jose Luis,

    This doesn't seem to be a known issue.

    Could you please create a ticket with Technical Support so we can investigate this further?

    Thanks.

    Regards,

    Luciano Testa

  • 0  

    Hello,

    Sorry, I was able to research this a bit more. It seems there is a reported issue being addressed for next release 6.4.2

    Still, please open a service request so we can give you more details, also I will be able to have more details on Monday.

    Please let me know the ticket number so I can track it.

    Thanks.

    Regards,

    Luciano Testa

  • Verified Answer

    0  

    Hello Jose Luis,

    I can confirm this issue is has no functionality impact. The message is misleading, but does not represent a security risk.

    According to the defect this will be fixed in 6.4.3.

    I will provide more details via the ticket you have created, thank you very much.

    Would you please accept this as the answer for this thread so other customer can benefit from the information here?

    Kind regards,

    Luciano Testa

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